Internet Box Service

Box Service Online shopping Box

Your International Box

Liberty Express offers you a Box to send your purchases online, at no additional cost you will have a Box to make your purchases in the United States, Canada and Europe in the stores of your choice, just indicate the address of the selected store, we will receive your packages and deliver them to your country of residence, or to the place of your choice.

What is a Box for Internet Shopping?

Buy in any online store in the world and receive the package in your country.

How does the Internet Box Service work?

By creating a Liberty Express account in your home country.

You will get a Liberty customer code, which begins with two letters corresponding to your country and then a unique number, for example: GLOBAL-123456. We use this number to identify your packages so we know where to deliver them.

Visit the online store of choice from:

Pick the products and add them to the cart.

During checkout you must do the following:

Enter your name, last name and Liberty Code
- The Liberty Code is necessary to quickly identify your package and to be able to deliver it to you.
- There are some stores systems where you cannot type the Liberty Code in this first step, so you must type it in the Address field Line 2.
- If we receive a package that is not identified with a Liberty Code number, that package goes to NO ID status until the customer contacts us and proves ownership of the package, as a result your purchases will take longer to be delivered.
Delivery Address:
- You must use the applicable Liberty mailbox address:
  - USA: 8952 NW 24th Ter, Doral, FL 33172. *Tax Free address*
  - Europe: Camino de las Rejas 1 Nave 12 Coslada Madrid CP 28821.
  - * Italy: VIA BERNARDINO ZENDRINI 40 – CP 00148 Roma.
  - Canada: 16-C Newbridge Rd, Office # 20-105 , Etobicoke, ON M8Z 2L7.
  - This address can also be found in your email and customer application.
  - Complete the purchase
- When the seller confirms your shipment and provides you with a tracking number, you must pre-alert us your purchase to ensure that the package is timely processed.
- Upon receipt of your package, we will notify you of receipt and shipping progress.
- You will receive a call from Liberty to confirm the availability of the package to be picked up at the store of your choice or to arrange the delivery.

It is important to take into account the following:

We are not responsible for damage to merchandise due to poor packaging by the supplier or online store.
We do not repack and do not consolidate merchandise. Each package is processed individually.
Before shipping, please check the list of prohibited items to enter each country.
Due to the fragility of some items, we do not accept the shipment of Screens, Televisions, Monitors, ceramic stoves, crockery and all related products.

Things you should know about shopping online

Take action with the Internet Purchase Box

¿Cómo obtengo un casillero?

Para cada envío internacional o compras online necesitas un casillero, debes estar registrado en el país destino en donde deseas recibir.

¿Qué son artículos prohibidos?

Existen gran cantidad de artículos la cual no está permitido su exportación o importación entre ciertos países, son restricciones directamente de la aduana de cada país el cual requiere permisos especiales para cumplir con su traslado.

¿Quieres ser un aliado comercial?

Forma parte de la gran familia Liberty Express, con más de 20 años de trayectoria en el mercado, conectando cada día con nuevos destinos, alegrando a miles de seres queridos y acortando la distancia con solo un envío.

¿Cómo elijo mi sucursal de entrega?

Conoce la ubicación de la agencia más cercana a tu domicilio, en la opción contacto de cada país.

¿Cómo rastrear mi paquete?

Conoce la ubicación exacta y estatus del traslado de tu envío, en la opción de rastreo de cada país.

¿Qué hacer al recibir mi paquete?

El cliente debe revisar su mercancía dentro de la agencia, frente a nuestro personal al momento de retirarla o recibirla a domicilio. El cliente dispone de un mes para retirar su(s) paquete(s), contados a partir de que se encuentre en estatus «Disponible», de no ser retirado en ese lapso, el paquete se considera en «Abandono Definitivo». Una vez que el paquete se encuentre en abandono definitivo, Liberty Express tendrá el derecho de disponer del mismo, sin que el cliente pueda o tenga derecho a reclamar retribución alguna.