Export tax refunds with Liberty Express from the U.S.

How to apply for a tax refund?

You can claim a tax refund for purchases shipped and delivered to Liberty Express.

Liberty Express is a valid freight forwarder for Amazon.

To request a refund, follow these instructions:

  • Tax refunds can only be requested for those shipments delivered to an authorized freight forwarder or customs broker.
  • Supporting documentation must provide proof that your products were shipped by a freight forwarder to a location outside the United States.

What documentation is required?

Amazon requires copies of the bill of lading or air waybills for products shipped by a freight forwarder. The documents must indicate the place of delivery as proof of final destination. The following information must be indicated:

  • The 17-digit order identifier or tracking number.
  • The final destination outside the U.S.
  • The forwarder’s address

We do not accept Word documents, Excel files, shipping label images or mobile device screenshots.

*** As of December 1st, 2022 the State of Florida no longer assigns a 0% tax rate to freight forwarders and sales tax may apply. If information is
missing, no refunds will be issued.

Where do I send the documentation?

Send scanned copies in PDF format to [email protected], along with the following information:

  • Your order number (17 digits, use this format: XXX-XXXXXXXXX-XXXXXXXXX).
  • If you are submitting a tax refund request for multiple orders, you must provide documentation for each order and clearly indicate which order it belongs to. Failure indicating to which order each document belongs to will result in denial of the refund.

Note: If you ordered from a seller who ships their own inventory and it is delivered to a state that is not an Amazon website facilitator, you must contact the seller directly to request your tax refund. To do so, from Your Account, click on the seller’s name below the product you purchased.

What orders do not qualify for a refund?

  • Orders that are transported as baggage outside the United States or delivered to a hotel or residential address.
  • Orders that exceed the refund statute of limitations of the state to which they were delivered.
  • Orders that were delivered to a specific address but the forwarder’s documentation shows a different one.