Learn how to request the pickup service for your package

How to request Pick up service?

We collect it for you

What is pickup service?

Liberty Express goes to an address and collects your packages to ship them where you want to receive them.

How do I request a Pickup?

  • You can request a pickup online or call and an agent will assist you step by step.
  • Once you have requested the pickup service, Liberty Express will contact you to arrange the pickup day.
  • The boxes will be transported to the Distribution Center closest to the pickup point.
  • The boxes will be checked and tracking slips are generated. At this point you will receive status update.
  • A Liberty Express agent will contact you for payment.
  • You will receive a call from Liberty to confirm the availability of the package to be picked up at the store of your choice or home delivery.

Actions when requesting a Pickup

How do I get a Box?

For every international shipment or online purchases, you need a Box, you must be registered in the destination country where you want to receive.

What are prohibited items?

There is a large number of items that are not allowed to be exported or imported in certain countries. These are customs restrictions of each country that require special permits to comply with the shipments.

Do you want to be a business ally?

Join the great Liberty Express family, with more than 20 years of experience in the market, connecting every day with new destinations, bringing joy to thousands of loved ones and shortening the distance with just one shipment.

How do I choose my delivery location?

Find the location of the nearest store by clicking on the contact option of each country.

How to track my package?

Find out the exact location and status of your shipment in the tracking option of each country

What to do when I receive my package?

Our customers must check their package(s) inside a Liberty Express store, in front of our staff at the time of picking it up or at delivery time. The client has three months (90 days) to pick up his/her package(s), counted from the momment it is in «Available» status, if it doesn`t pick it up within that period the package is considered «Definitive Abandonment». Once the package is definitively abandoned Liberty Express will have the right to dispose of it without the client being able or having the right to claim any compensation.